Exchanges or Returns
Does your item not fit as expected, and would you like to return it or exchange it for a different size or model? Then follow these steps:
1. Register your return
Register your return via our digital return portal. Enter your order number and the email address used for the order.
• Select the product you wish to return and choose the reason.
• Return costs are at your own expense.
• You will receive all necessary information and the return label by email.
Want to exchange?
Click on ‘Exchange’ in the return portal. You will immediately see which sizes are currently available.
Note: your exchange will only be processed once the return has been received. We cannot reserve items.
Prefer store credit?
Choose the coupon option when registering your return. You will receive €5 extra credit on top of the refund.
TIP
TIP
Is your size currently unavailable for exchange? Choose a coupon and order it once the item is restocked. (You’ll benefit from the €5 extra credit)
2. Packaging your return
Once you’ve received the return label, you can prepare the package for shipment.
• Pack the items neatly and make sure they are unworn.
• Remove or cover any old barcodes on the box or shipping bag.
• Shoes must be returned in the original shoebox, placed inside a shipping box or bag.
Have questions? Feel free to contact our customer service. We're happy to help you.
3. Refund
After receiving your return, we will process it within 14 days at the latest – usually within a few working days.
• You will receive an email once your return has been processed.
• The refund will be issued to the original payment method, or – if you chose a coupon – sent via email.
Please keep the shipping receipt until your return has been fully processed and refunded.
3. Refund
After receiving your return, we will process it within 14 days at the latest – usually within a few working days.
• You will receive an email once your return has been processed.
• The refund will be issued to the original payment method, or – if you chose a coupon – sent via email.
Please keep the shipping receipt until your return has been fully processed and refunded.
Still have questions? Our customer service team is happy to help!
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