Does your item not fit as expected and would you like to return it, or would you rather exchange it for a different size or style? Then follow the steps below:
1. Register your return
Register your return via our online returns portal. Enter your order number and the email address you used to place the order.
• Select the product you want to return and choose the reason for the return.
• Return costs are at your own expense.
• You will receive all the information you need and the return label by email.
Would you like to exchange?
Click ‘Exchange’ in the returns portal. You will then immediately see the sizes available at that moment.
Please note: your exchange will only be processed once we have received your return. We cannot reserve items.
Prefer store credit?
Choose a coupon when you register your return. Your return shipment is then completely free!
TIP
TIP
Is your size not available for an exchange? Choose a coupon and order your size as soon as the item is back in stock!
2. Packing your return
As soon as you have received the return label, you can get your parcel ready for shipping.
• Pack the items carefully and make sure they are unworn.
• Remove or cover any old barcodes on the box or shipping bag.
• Shoes must be returned in their original shoebox, placed inside a shipping box or bag.
Any questions? Feel free to contact our customer service. We are happy to help.
3. Refund
Once we have received your return, we will process it within 14 days at the latest. Usually, however, this takes just a few working days.
• You will receive an email as soon as your return has been processed.
• The purchase amount will be refunded via the original payment method or, if you chose a coupon, the coupon will be sent to you by email.
Keep your proof of postage safe until your return has been fully processed and you have received the refund
3. Refund
Once we have received your return, we will process it within 14 days at the latest. Usually, however, this takes just a few working days.
• You will receive an email as soon as your return has been processed.
• The purchase amount will be refunded via the original payment method or, if you chose a coupon, the coupon will be sent to you by email.
Keep your proof of postage safe until your return has been fully processed and you have received the refund
Stuck on something, or still have questions? Our customer service team is ready to help you!
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