Return policy
Would you like to exchange or return your purchase? We are happy to help! You can exchange or return items up to 14 days after receiving your parcel. For items bought in the Final Sale, CHERY STYLE. does not offer refunds.
Please note: for hygiene reasons, tights, socks, leggings, bodysuits, leg warmers and jewellery cannot be returned.
You can arrange your exchange or return here.
- Are returns free?
Returns by post are at your own expense. You create a return label when you register your return on our website. You can choose between different carriers. You can also return your parcel by appointment at our warehouse in IJmuiden. Just send us an email or a message via our socials and you can make an appointment straight away.
- What are the return conditions?
You can return items within 14 days. This period starts on the day the product is received by or on behalf of the consumer. Accessories and final sale items cannot be returned.
Items must be returned to us unworn and in their original condition in order to be processed. The item must be sent back in its original shoebox, inside a bag or carrier bag for protection. This way the item is suitable for resale.
Always register your return via our website. Within 48 hours (on working days) you will receive a reply with shipping instructions.
Please note: for hygiene reasons, tights, socks, bodysuits, leg warmers and jewellery cannot be returned.
Shipping costs for orders outside the Netherlands are not refunded.
- Can I exchange an item?
When you register your return via our website, you can indicate that you would like an exchange. You pay the return costs.
If the item is in stock, we will send it to you FREE of charge!
- Where can I find my order number to register my return?
You can find the order number in the confirmation email you received after placing your order. It is a six-digit code starting with a #. If you did not receive this email properly, feel free to send our customer service a message and they will help you further.
- What should I do if a product is defective or damaged?
Unfortunately, a product is sometimes damaged during shipping or production. Of course, we are happy to sort this out for you as quickly as possible. Report it no later than 24 hours after receipt by registering the item as a return, stating the reason "defective or damaged product received". Once you have reported the defect, our customer service will get back to you as soon as possible!
Still have questions? Feel free to send our customer service a message; we are happy to help.
- How long does a refund take?
We do our best to process returns as quickly as possible. Once your return has arrived at our warehouse, it will be processed as soon as possible, within 14 days at the latest. With the tracking code you receive when you send back your item, you can see when the parcel has arrived at our warehouse. You will receive an email as soon as we process your return. Please bear in mind that it may take a few working days before the refund shows up in your bank account.
-What are the shipping costs for sending the parcel to me?
Shipping within the Netherlands costs €5.95 for orders under
€75. In Belgium and Germany, shipping costs €7.95
for orders under €75. If returning one or more items
causes the order total
to drop below €75,
shipping costs will still be charged. This amount will be deducted
from the refund for the returned item(s).
- Does my discount remain valid if I return something?
If you use a promotion in which several products are discounted, the discount will lapse when you return items.
For example with volume discounts or 2+1 offers.
If in doubt, feel free to send our customer service a message so they can answer your questions.
View our full terms and conditions here.
